Terms and Conditions

Please read these terms and conditions of sale carefully before placing your order . Retain a copy of these along with your order for future reference.

By using the web site or registering your details, you confirm your agreement to the terms and conditions laid out in the FAQs under privacy. Golf Ball Developments LLC (Penfold Golf) shall sell and customers shall purchase any goods under these conditions.

Description and price of the goods

The description and price of goods you order will be as shown on this website at the time you submit your order. You can correct any errors to your order up to the point at which you click submit on the final page of the ordering process.

Deliveries outside the UK may be subject to import duties and taxes that will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel along with any costs for customs clearance.

Sometimes the product specification of goods may change. Golf Ball Developments LLC does not accept liability for any errors and omissions and reserves the right to change information, specifications, descriptions of listed products and services at any time. Where possible , prior email notification will be given. In the rare occasion where there are errors , we will correct any omissions as quickly as possible.

TAXES AND DUTIES

Deliveries within the UK

For deliveries within the EU we operate on a DDP (Duty Delivery Paid) basis. This means that all import taxes and duties will be included in the price of the Goods as well as all applicable VAT.

Deliveries within the EU and outside the EU (other than Australia)

Please note that, for deliveries within and outside the EU (which includes the Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that:
(a) product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
(b) you will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
(c) you are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.

Deliveries to Australia

From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket

Please note that, for deliveries to Australia where you pay more than AUD $1,000 for your basket, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:
(a) product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
(b) you will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
(c) you are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.

Product

Penfold Golf reserves the right to make changes to specification of goods in order to maintain quality and performance. Product may differ slightly from the images shown.

Orders

All goods are subject to availability. Should product not be available , we will inform you within a reasonable amount of time. You will be advised of the approximate date stock will be available and will be given the option of canceling your order. If you cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. 

Should you contact Penfold Golf concerning your order, you should quote your order number, date of order and full name. This will help in tracing your order and respond as quickly as possible.

Penfold Golf will send an automatic e-mail to confirm your order details. The description and quantity of goods shall be those detailed in the invoice.

There may be restrictions in place from time to time in relation to the number and type of goods which you may purchase in any one order, as well as a maximum sum of money which may be spent in any one order.  Any such restrictions will be advised on this Website.